Shipping policy

Last Updated: 13-09-2025

We aim to deliver your wellness essentials quickly and safely, anywhere in India.

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1. Order Processing Time

• All orders are processed within 24–48 hours (Monday to Saturday, excluding public holidays).

• Orders placed after 12 PM will be processed the next working day.

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2. Delivery Timeline

• Standard delivery time is 3–5 working days after dispatch, depending on your location.

• Metro cities may receive orders faster, while remote areas may take slightly longer.

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3. Shipping Charges

• Free shipping on all orders above ₹499.

• For orders below ₹499, a flat shipping fee of ₹49 will be applied.

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4. Order Tracking

• Once your order is shipped, you will receive an email/SMS/WhatsApp notification with your tracking details.

• You can track your order using the provided tracking link at any time.

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5. Delayed or Lost Orders

While we work with trusted courier partners, delays can sometimes occur due to unforeseen circumstances (weather, strikes, etc.).
If your order is delayed or lost, please contact us at [Your Email/WhatsApp] and we’ll resolve it promptly.

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6. Damaged Packages

If your package arrives damaged:

• Do not accept the delivery if the seal is broken.

• Contact us within 48 hours of delivery with photos/videos so we can arrange a replacement.

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7. Serviceable Areas

We currently ship across India.
International shipping is not available at this time.

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Contact Us:
📧 Email: support@exbr.in
💬 WhatsApp: [Your WhatsApp Link]