Refund policy

Product Return and Refund Policy – exbr.in

At EXBR, we hope you never need to cancel or return a product. At the same time, we are here to assist you if such a situation arises. To ensure complete transparency, please find our cancellation, replacement, and refund policy below.

1. Order not dispatched yet?

Orders cannot be cancelled once the AWB (Air Waybill) has been generated.

2. Order in transit?

If your order is already in transit, cancellation is not possible.

3. Order received in damaged condition?

Product Replacement Process
We take utmost care in packaging to make sure the product reaches you safely. However, if your product is damaged in transit, we will happily replace it. Please share clear images of the damaged item with us at support@exbr.in within 48 hours of delivery.

4. Incorrect item received?

We strive to deliver the right product every time. In the rare case that you receive an incorrect product, kindly share images of the product with us at support@exbr.in. After verification, we will arrange a pickup and send you the correct product at no extra charge.

5. What can I return?

EXBR does not accept returns or refunds for products once delivered, except in cases of damaged or incorrect items received. Please note: orders placed through marketplaces (Amazon, Flipkart, etc.) will follow the respective platform’s policies.

6. Refund Timelines (RTO & Cancelled Orders)

Refunds, where applicable, are usually processed within 3–5 business days to your original payment method (Credit Card, Debit Card, UPI, or Bank Transfer/NEFT). A standard convenience fee of ₹70 will be deducted.

7. Does EXBR offer replacements?

Yes, we provide a replacement if you have received a damaged or wrong product from our end.

8. Claim Window – 7 Days

Any claim regarding damaged/incorrect items must be raised within 7 days of receiving your order. Beyond this window, replacements cannot be processed.

9. Shipping Charges

Shipping charges are non-refundable.

10. Delivery Confirmation

Once your order is marked as delivered, you will receive confirmation via email/WhatsApp from EXBR and/or our courier partner.

a) Non-receipt of order:
If your order is marked delivered but you haven’t received it, kindly raise the issue within 48 hours at support@exbr.in. Issues raised beyond this timeframe cannot be escalated to our courier partner.

b) Escalation process:
Email support@exbr.in with your order details within 48 hours to escalate the issue.

11. Proof of Delivery (POD)

If requested, we will provide Proof of Delivery (POD) from the courier partner within 72 hours of raising the request.

✅ Contact for Returns/Replacements/Refunds:
📧 Email: support@exbr.in
📱 WhatsApp: [Add your support number here]